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We’re getting reports that the names,addresses, email addresses, credit card numbers and expiry dates, Paypal email addresses, associated eBay user ID and other information about more than 1,200 eBay users was posted to eBay’s Trust and Safety forum on Tuesday. The information, most of which appears to be valid, was still being posted when eBay shut down the forum about an hour and a half later. This eBay forum, which now spans 27 pages, shows the panicked reactions of eBay users when informed of the leak by other members.
Where the information came from remains to be seen. eBay says in a blog posting dated Tuesdaythat the data may not be new, but most likely comes from “previous account takeoversâ€. They’re denying allegations of a “hackâ€, and claim that the credit card information does not correspond to the information that either Paypal or eBay has stored for those users.
eBay didn’t comment on whether the malicious user was “Vladuzâ€, a member who claimed to have hacked eBay last December, and who successfully posted to the forums in February and March using a special account type reserved for eBay employees - eBay admitted at that time that some customer service accounts had been compromised, but not user data, says AuctionBytes.
eBay is contacting all affected users by phone so that they can take preventative measures, should it emerge that the credit card information is valid.
A short statement was made by one of the support staff who said:
Quote:
eBay is currently working with liveworld to remove the posts and get this fixed.
Thanks for your patience and understanding.
Kind Regards,
~Kristal
eBay Customer Support
This was met with angry responses from the eBay community:
Quote:
The least you could do is PRETEND you are taking this seriously!!!!!!!!!!!!!
What you could do:
1. Get in touch with eBay support
2. Delete your eBay account
3. Delete your credit/debit cards from eBay
4. Get one card for shopping online and only fill it with money when you want to use buy something online
5. Don't WHATEVER you do link your eBay, PayPal account up to your credit card!
Last edited by William Tildesley on Wed Sep 26, 2007 4:05 pm; edited 1 time in total
We can't be sure yet mate, no real word from eBay as-of-yet, if you have any doubts I reccomend that you email ebay customer support and ask in the ebay support forums as well.
Hello,thank you for waiting and welcome to eBay Live Help! My name isJessica. If you’re a registered member, may I please start by havingyou confirm your User ID and first name?
22:30:20
williamtildesley@gmail.com
user id - TAKEN OUT FOR SECURITY PURPOSES - first name: William
22:30:40
williamtildesley@gmail.com
i registered with the email:
TAKEN OUT FOR SECURITY PURPOSES
22:30:45
Jessica F.
Great, thanks for the information William! How may I help you?
22:31:18
williamtildesley@gmail.com
I wanted to know about the situation in which I believe eBay account were hacked - is this true? - if so should i be worried?
22:31:24
williamtildesley@gmail.com
*accounts
22:32:10
Jessica F.
You have come to the right place. I’m glad to look into that for you and will surely assist you further.
I am still looking into this. Please give me a minute or 2.
22:41:04
williamtildesley@gmail.com
ok
22:45:27
Jessica F.
Thanks for waiting.
22:45:34
williamtildesley@gmail.com
no problem
22:45:35
Jessica F.
There was a Security issue yesterday where some members information was available. This has all been presently resolved.
22:46:09
williamtildesley@gmail.com
ok. so how did the 'hackers' get access to this - i mean I trust eBay with my banking details.
22:46:40
williamtildesley@gmail.com
*details,is it safe to use eBay if hackers can easily post up information, andis their anyway to see if my information was posted?
22:50:08
Jessica F.
TheeBay System was not hacked. The people created spoof listings. Thenmembers signed in to the emails and listings and that is how they gottheir information.
22:51:46
williamtildesley@gmail.com
im sorry i don't get you - so the listings of users including debit cards, etc was fake?
22:53:01
Jessica F.
Some member's created spoof listing and get the information of the member you signed into those listings.
22:53:11
Jessica F.
That's how the information was posted.
22:54:21
williamtildesley@gmail.com
and what information could the person get from the spoofed listings?
22:58:02
Jessica F.
William,I would really be glad to personally assist you with this issue as muchas you expect me to. However, your concern will need to be taken careof by the Trust and Safety team. I request you to forward an email toour Trust and Safety team since they will be better able to assist youfurther on this.
22:58:52
williamtildesley@gmail.com
ok will do.
23:00:03
Jessica F.
Is there anything else I can help you with today?
23:01:27
williamtildesley@gmail.com
no thanks
23:01:38
Jessica F.
It’s been a pleasure speaking with you today. Thank you for coming to eBay Live Help, have a great day.
Apart from "Jessica's" bad English (if Jessica is her real name) she does explain how they got the information, but remember their is no official response from eBay as of yet and we'd still recommend contacting eBay.
We'll update this post as more information becomes available.
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