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In Lewisham you can report offences, e.g. fly tipping and graffiti by sending a picture
to the “Love Lewisham” website. After each sighting has been cleared up, the person
who reported it receives a text to say it has been done. Offences are being cleared up
in most cases the same day as reported and three times more quickly than before*.
Love Lewisham & CPSO's
Lewisham refuse and recycling drivers showing how they use 'Love Lewisham' (MediaKlik) to report graffiti, flytipping and other environmental crime. They also use these mobile devices to record tonnages tipped, and request new bins etc for residents.
Working with Mediaklik the London Borough of Lewisham has doubled the amount of graffiti it has removed while halving the time it takes to do so. This has been achieved without significantly increasing the budget for the service. The Council have had similar success in dealing with fly-tipping in the borough, bringing down the time it takes to deal with to under 1.5 days.
By working with Mediaklik Lewisham has received considerable media and other coverage of the way they are responding to the agenda of making the borough cleaner, greener and safer.
Lewisham Council offers their residents the opportunity to report the issues that are important to them through their lovelewisham website. The site is moderated by council officers, to ensure it isn’t abused, and once they report a problem council officers are able to let them know it has been resolved by sending them a text message. Lewisham now have over 450 registered members of the public using Mediaklik.
Quote:
“I think this is an excellent idea. I wondered is it also possible just to upload digital photographs as this would be easier for me, and (I suspect) a number of other people as well.”
Member of the public – (the answer was “yes”; Mediaklik does allow digital photos to be uploaded from a personal computer)
Lewisham Council have also made the technology available to their councillors:
Quote:
“What I love about Mediaklik is that it helps councillors, officers and the public create a partnership to tackle the issues more quickly, in ways that reflect people’s very local concerns and our strategic imperative of cleaning our streets.”
Cabinet Member for the Environment.
Lewisham Lewisham now removes 1,800 meters of graffiti every month.
bbits is one of the premier suppliers of mobile solutions for the UK public sector.
Our product, Mediaklik, has been improving the efficiency and changing the way citizens and government communicate and interact with each other since early 2005.
Love Lewisham - how it works
http://www.lovelewisham.org/Public/HowItWorks.aspx
You can see wardens, the pulbics and refuse workers submitted images here:
http://www.lovelewisham.org/public/images.aspx
You can even report them here!
http://www.lovelewisham.org/public/upload.aspx
It would be nice to see the site look cooler design wise, maybe some rounded corners , but it is a great start!
Guardian Blogs also commented...
Guardian Blogs wrote:
...Lewisham borough council in south-east London has a website which allows residents to send mobile phone images of graffiti, fly-tipping and similar problems. The photographs, sent by SMS or email, appear in a gallery on the site, lovelewisham.org, along with responses from the council about what action will be taken. Once the problem is resolved, the notifier receives a text message from the council.
A look on the site today reveals various problems relayed by mobile-phone wielding residents. One resident is promised that a couple of abandoned tyres will be moved "within 48 hours". Some of the solved cases feature "after photographs" such as a graffiti-attacked bench, back looking ship shape after a clean-up.
The scheme has been running since February last year and has just won a New Statesman New Media award in the 'Modernising Government' category...
...A final thought: the police would probably caution residents to choose carefully the moment they unleash their expensive camera phones. You might want to check the coast is clear of any rampaging hoodies before you capture the latest tableaux of urban mess.
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