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Nagging slow Web Deign clients?
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You are currently in Graphic Design, Web Design and Creative Arts Concepts
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Sun Aug 05, 2007 2:31 pm Reply and quote this post
Adam A Flynn wrote:
Recently I've found myself working with a lot of clients who are slow to respond to inquiries and make up their mind on things. They want me to do work for them, but they're slow on deciding on the exact spec, signing contracts, sending over content, etc, etc. I find myself in a position where every week or two I try to gently e-mail them and remind them that I need this stuff in order to move forward but, it seems like it's always the same e-mail. I feel like I'm starting to become a nag which isn't really what I want to be, but at the same time, I do want to push the accounts forward so that they don't get stuck mid-way through the project or before the project gets off the ground.

How do you guys handle clients like that?


I saw this over at a web design froum..

The unfortunate reality of business is that lots of time is spent waiting. You send a contact, they don't look at it for a week then it goes to a lawyer, then back to them and finally to you. If you've not yet closed the sale this is simply a part of the sales process and what you are doing is about all you can do -- a polite follow up email or call is ok. You can also try to streamline the process by bundling agreements, providing an upfront content delivery document and automating as much as is possible from your end.

If however you're running into issues with deliverables in an existing project, consider revising your agreements to put deadlines on this work. Nothing is worse than building out your project calendar only to have it thrown out of whack because you're waiting for copy, images or other materials from the client and are unable to complete the work without them.

What do you think?

Contributed by Editorial Team, Executive Management Team
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Sun Aug 05, 2007 3:04 pm Reply and quote this post
Yeah I occasionally have the same problems -- the client doesn't get back to you for ever then when he or she finally does get back to you, he or she expects you to finish everything up really quickly!
Contributed by pentapenguin, iVirtua Expressed Contributor
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Sat Aug 11, 2007 2:10 am Reply and quote this post
I think some clients are bad for your business. Here's an interesting quote about the client:

''The client is not always right, but he always prevails,'' said Alan M. Dershowitz, the Harvard Law School professor and criminal defense lawyer.

Contributed by turbino, iVirtua Premier Contributor
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