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The thieves stole his Xbox 360 and all of the games for it. After getting enough information for a warrant, the police lost their lead and now Microsoft refuses to help the police track down the stolen 360 even though the thieves are connecting to XBox Live on a regular basis.
Quote:
This basically leaves the police back at square one. There are no leads, no other suspect houses in the neighborhood. Except for Microsoft.
See the topi over at MacRumors; the 4 pages of posts are pretty cool!
http://forums.macrumors.com/showthread.php?t=289406
Basically, all Microsoft has to do is give them the IP address that my XBox is using and the police have the ability to do the rest. They can contact the ISP and track down where they are connecting to the internet.
Microsoft, however, will not do this. I have called them numerous times as have the police. Microsoft claims they have no way to track an IP address when you sign on to XBox Live. As any of you know, this is total BS. It is so simple to track an IP address, especially when you sign on to any service requiring a password and screen name.
My question now turns to this: how do I get Microsoft to give up this information?? The cops are not able to get any info, Microsoft is giving me a run-around. I'm open to any ideas, if anyone knows a phone number for someone higher up the food chain at Microsoft, that would be great. I'm just really pissed off that someone is still using my 360 and Microsoft won't do anything to help.
[quote="Another Poster at MacRumors.com Forums]Anyways, the Microsoft community member (who I will keep anonymous as they went well above and beyond replying to my emails) essentially broken it down like this:
Yes it is technically possible for Microsoft to track the serial number of a unit to an IP Address, but it would need to be subpoeaned through Microsoft legal.[/quote]
What do you think? Should Microsoft Assist the Police?
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