Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Reader K's call to Dell tech support for his laptop resulted in thetech helping him break a different computer, then sending him areplacement laptop full of human pubic hair. After diagnosinga faulty power adapter with K's laptop, the Dell technician asked himto plug the malfunctioning adapter into his other, out-of-warranty Dellto confirm the problem. K was reluctant, but complied, and fried hisold laptop in the process. To their credit, Dell offered a replacement;unfortunately, it had a full bush. Full email, with picture, below(photo is NSFL: Not Safe For Lunch).

So I rarely resort to complaints as I think I am aneasygoing consumer, but this time Dell went over the line. Maybe I justneeded to write this email to vent, but I think it may be worth a poston your site...
Recently my 1 year old Dell laptop stopped charging the battery, soI called technical support (still under 3 year warranty) to try toresolve the issue. The technician recommended trying to plug anotherDell power adapter into the laptop to see if this was the problem, andsurprisingly it worked - problem solved...send me a new power adapterand I'll be on my way.
Unfortunately here things took bad turn. The technician thought thatit would be a good idea to try the faulty power adapter in my otherDell laptop just to confirm that this was the problem. I told him thatthis laptop was no longer under warranty and that I didn't really wantto mess with anything else since we had already resolved the issue. Hesaid that we had to confirm this before he could authorize a newadapter being sent to me. So I plug it in and ZAP! Burning smell, andmy old laptop was fried - nothing could revive it. At this point I wasworried the technician would hang up, but to their credit they stayedon the line and after about an hour finally agreed to replace my oldlaptop. At this point, I was rather satisfied despite all of theproblems - I was getting a new replacement for my old laptop.
About a week later, I get my "new" Dell laptop. I open the case, andthe instruction manual is bent out of shape, and I start to worry. Ireach the bottom of the box, pull out the laptop, and first thing I seeis the top is covered in scratches. Some people may say that I shouldbe happy since I was getting a newer model laptop to replace an oldlaptop with no warranty. My old laptop, however, was in greatcondition. When I opened up the new laptop, I saw the screen wasscratched and dirty, and the keyboard was covered in debris. Wait, notdebris....what is that? HAIRS!? Not just any hairs - these could onlybe described as pubes. I hate to be so crude, but pubes are pubes. Notthe incidental curly hair, but rather mini-tufts between the keys. Myonly guess is that Ron Jeremy was the previous owner. At this point, Icalled Dell back, and I have written this email in between talking to 3different people and over an hour of hold time. Nobody wants to help,and I'm reached the limits of my tolerance for poor service.
At this point, I'm considering 3 options:
1. Vacuum it, douse it in alcohol, and just try to use it and forget about "the hedgehog"
2. Sell it and buy a new laptop
3. Go to the gym, run 3 miles, trim body hair directly over thekeyboard, send laptop back to dell (this is the cleaned up version)
Any other ideas?

Well, although Dell may not be listening to Executive Email Carpet Bombs anymore, it doesn't hurt to try. Here is a bunch of Dell email addresses, here are some more, and hereis one more. Include pictures of the fuzz factory in your email,hopefully it will gross someone out enough to get you a replacement.

I've always hated Dell from the beginning. First of all, their computers ALWAYS fail. I've fixed a lot of computers and I've been given a lot too. 8 out of 10 computers have been Dells. Not only does that bother me but they actually sell their products for less than some of the hardware is actually worth. I'd rather pay more for my comptuer and get an efficient comptuer that doesn't have all this inflated BS software I'll never use. Then they try going cheaper and sell computers with Linux. The last thing linux users want is more people complaining about their computer not working, which would be more Dell's fault than anyone.

And now they do this? Terrible