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Vista upgrades not so 'express' after all
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You are currently in Microsoft / Windows
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Thu Apr 05, 2007 8:53 pm Reply and quote this post
- what are your experiences?

Many voucher-waving Microsoft customers in Europe are still awaiting their promised free Windows Vista upgrades from the software giant's "fulfilment partner", ModusLink.

As we reported in February, customers were persuaded to part with their hard-earned cash to buy XP-based computers ahead of the long-awaited release of Vista on 30 January 2007, on the premise that they would be given an "Express Upgrade".

But if the number of posts that continue to appear on forums is anything to go by, then ModusLink - which boasts that it offers "innovative ideas and rapid, efficient execution" - still hasn't got its act together.

A typical post left by one disgruntled customer who bought an XP-based Acer computer from electrical retailer Curry's, reads: "I realise the demand on this upgrade process must be great but surely this must have been expected by Moduslink and their customer Microsoft?

Quote:
"Not a very good customer experience for me, perhaps I should not have purchased my laptop until they were being sold complete with Vista pre-installed. I guess I was fooled by sales hype that a free upgrade would follow."

Quote:
In order to be eligible for the upgrade customers needed to have registered at the ModusLink express upgrade website by the end of March.

Contributed by Editorial Team, Executive Management Team
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