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nikkei.net said a firm in Japan hasdeveloped software which can tell whether people phoning into call centres aresober, slightly outraged, or simply barking mad.
The Sapporo company, Digital Technologies Corporation, saidnikkei.net, will analyse the emotions of the person on the other end ofthe line.
It will base its analysis on biometrics and divide the results into whether acaller is happy or displeased, on a scale of one to seven.
The report doesn’t relate whether if things go to the top end of the scale,the call centre will put them on hold indefinitely, and refuse to engage withthem any more on human rights grounds.
Nor whether they will be “tasered” until close to death as the multinationalshops send in the insecurity staff.
Anyone phoning a call centre must be slightly barking – let’s face it –because they are expressing optimistic and human emotions. That suggests hope isa worthwhile human feeling. Morehere.(Subscription required)